Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via our live chat (bottom right corner) or email (below).

How can we help?

FAQ

What types of recliner chairs and couches do you offer?

Our recliner chairs and couches are thoughtfully designed to blend style with comfort, offering a range of features that cater to modern living and personal preferences:

  • Sleek, Trendy Designs: Our collection includes chic, modern designs that stand out from traditional recliners and couches. Whether you’re looking for something sleek and stylish or cozy and timeless, we’ve got options to match your home décor.
  • Highly Customizable: You have the freedom to personalize your furniture to fit your unique style and comfort needs. From choosing materials to configuring seating arrangements, the options are endless.
  • Flexible Sectional Couches: Our sectional couches are perfect for any space. They can be easily rearranged or expanded to suit the size of your room, giving you the flexibility to create the ideal layout.
  • Couch Beds for Extra Convenience: Many of our couches can transform into beds, offering an ideal solution for guests or extra lounging space whenever you need it.
  • Built-in USB Ports: Stay connected with USB ports integrated into every recliner and couch, making it easy to charge your devices while you relax.

When it comes to customization, we offer even more options to create your perfect recliner or couch:

  • Color: Choose from a wide range of colors to complement your personal style and home décor.
  • Material: Select from luxurious fabrics or premium leather for the perfect feel and look.
  • Number of Reclining Seats: Decide how many seats you want to include with reclining features for personalized comfort.
  • Level of Softness: Customize the cushioning to match your preference, whether you like it firm or extra plush.
  • Leg Material: Pick the leg material that suits your style, whether it’s sleek metal for a modern touch or warm wood for a classic look.
  • Seating Configuration: You can choose the number of seats to perfectly match your space, and even add extensions to create a chaise-like seat for extra lounging comfort.
  • Couch Length: The length of the couch can also be customized to fit your room’s layout, ensuring it’s a perfect match for your space, whether large or compact.

This level of flexibility ensures that your recliner or couch not only fits perfectly in your space but also meets your exact comfort and style preferences.

What materials are your recliners made from? (e.g., leather, fabric, wood)

Our recliners are crafted with high-quality materials to ensure both durability and comfort. Customers have the option to choose between luxurious fabrics or premium leather, depending on their style preferences.

In general, all of our recliner chairs and couches are constructed with:

  • High-Quality Sponge: Designed for long-lasting comfort, our sponge provides excellent support while maintaining its shape over time.
  • Solid Timber and Wood Frames: The sturdy timber and wood frames offer robust support and ensure that your recliner remains a staple in your home for years to come.
  • Fabric or Leather Upholstery: Choose from a variety of beautiful fabrics or sleek leather finishes. Whether you prefer the warmth and softness of fabric or the luxurious feel of leather, each material is selected for its comfort, durability, and easy maintenance.

With these premium materials, you can customize the look and feel of your recliner to perfectly match your home décor and lifestyle, ensuring that it not only looks stunning but also offers lasting comfort for everyday relaxation.

What are the dimensions of your recliners? (include height, width, and depth)

​​Each product page includes detailed dimensions under the “Specifications” section. Please measure your space carefully before purchasing to ensure a perfect fit.

Do you offer customization options for recliner chairs or couches?

When it comes to customization, we offer even more options to create your perfect recliner or couch:

  • Color: Choose from a wide range of colors to complement your personal style and home décor.
  • Material: Select from luxurious fabrics or premium leather for the perfect feel and look.
  • Number of Reclining Seats: Decide how many seats you want to include with reclining features for personalized comfort.
  • Level of Softness: Customize the cushioning to match your preference, whether you like it firm or extra plush.
  • Leg Material: Pick the leg material that suits your style, whether it’s sleek metal for a modern touch or warm wood for a classic look.
  • Seating Configuration: You can choose the number of seats to perfectly match your space, and even add extensions to create a chaise-like seat for extra lounging comfort.
  • Couch Length: The length of the couch can also be customized to fit your room’s layout, ensuring it’s a perfect match for your space, whether large or compact.

This level of flexibility ensures that your recliner or couch not only fits perfectly in your space but also meets your exact comfort and style preferences.

Can your recliners be adjusted to different positions? (e.g., full recline, zero gravity)

Absolutely! Our recliners are designed with flexibility in mind, letting you find just the right position for any moment. Whether you’re craving a full recline for a quick nap, a zero-gravity position to ease away stress, or a gentle incline to unwind with a book, our recliners adjust smoothly to support your comfort needs. Many of our models offer easy-to-use controls, so a perfect adjustment is just a button away. Whether it's relaxing after a long day or getting cozy with a movie, our recliners adapt to you.

Do you offer recliners that are suitable for pets?

Yes, we do! One of our fabric series, the ChicComfort Collection, is specifically designed to withstand the wear and tear from pets, featuring a water-resistant and stain-resistant material that also helps resist scratches. While it’s not completely pet-proof (after all, some pets are quite determined!), it generally offers more protection than other materials. Plus, this series comes in a variety of beautiful colors to complement your home decor. To learn more about the ChicComfort Collection, be sure to check out our dedicated page, where you’ll find detailed information and a helpful video demonstration!

How do I clean and maintain my recliner?

For fabric recliners and couches, vacuum regularly and spot clean with a mild detergent. Leather recliners require occasional conditioning to maintain their texture. We provide specific care instructions with every product to ensure long-lasting comfort and durability.

How do I choose the right recliner or couch for my home?

Consider factors like the size of your space, your preferred reclining mechanism (manual or power), upholstery material (leather, fabric, etc.), and any additional features such as cup holders, USB ports, or massage functions. You can also browse our product descriptions and customer reviews to make an informed decision.

Are your recliner chairs and couches suitable for people with mobility issues?

Yes, we offer power recliners and lift chairs that are designed specifically to assist individuals with mobility challenges. These models come with features that make getting in and out of the chair easier and more comfortable.

Please find this series here,  Power Recliners.

Purchase and Delivery Questions

Do you offer free shipping?

Yes, we’re delighted to offer free worldwide shipping! The price you see is the final price, with no hidden fees—unless you're in a remote area that requires special arrangements. If you're located in EU, we can also assist you with clearing import duties for a small additional fee. We want to make your shopping experience as smooth and straightforward as possible!

Please visit Shipping for more. 

What is your return policy?

Yes, we offer a 15-day return policy. Please ensure the item is in its original condition and packaging for a hassle-free return process.

Please visit here for details. 

How long does it typically take for orders to be delivered?

Typically, it takes about 15 working days to prepare your order. We’ll send you pictures and videos showcasing the details of your recliners for your approval. Once you give us the green light, we’ll ship them out!

For delivery, it usually takes an additional 20 working days to reach you if you’re in the US or Europe. For other locations, please visit Shipping for details. Rest assured, we’ll provide you with a tracking number so you can follow your order every step of the way!

Can you deliver to my specific address?

Absolutely! We’re happy to deliver directly to your specified address. While we can also ship to a UPS or FedEx store for pickup, we generally don’t recommend this option due to the weight of the couches, which can make handling a bit tricky. Your comfort and convenience are our top priorities, so we’ll make sure your recliners arrive safely at your doorstep!

What payment methods do you accept?

We accept a wide range of payment options to make your shopping experience as convenient as possible! You can pay using credit or debit cards, wire transfers, and various e-wallets. Plus, for added flexibility, we also offer installment payment plans with selected providers. If you have any specific preferences or questions about payment, feel free to reach out—we’re here to help!

Do you offer assembly services?

Yes, we do offer delivery and assembly services for an additional fee. You can easily select this option during checkout to suit your needs. 

However, we generally recommend handling the assembly yourself. Our couches arrive in perfect condition, and all you’ll need to do is install the legs and connect the sectional pieces, which typically takes just about 10 minutes. If you opt for our assembly service, it can cost hundreds of dollars more, and we believe you can save that money for something else! 

Customization and Warranty Questions

Can I customize the color or fabric of my recliner?

Absolutely! We offer a wide selection of hundreds of fabrics and colors for you to choose from. In fact, we have a variety of fabric and leather styles available; we only showcase the most popular options here. If you don’t see exactly what you’re looking for, please don’t hesitate to contact us. We can source options from our trusted suppliers to ensure you find the perfect match for your style. Additionally, if you're a designer or a purchaser looking to buy bulk recliners or couches for a hotel, we have the fabric and leather options you need. We’re dedicated to helping you customize your recliner just the way you want it!

 Do you offer a warranty on your products?

Yes, we do! Our recliner chairs and couches come with a warranty of up to 3 years for the mechanical components. If you’re looking for additional peace of mind, you can also purchase an extended warranty for even longer coverage. We want you to enjoy your new furniture with confidence, knowing that we’ve got you covered!

What is the warranty coverage for?

Loyalty Program

Do you offer a loyalty or rewards program?

Yes, we do! With our loyalty program, you earn points for every purchase, which you can apply to your next order. Plus, you have the option to share your points with family and friends for a small fee, allowing them to enjoy additional discounts on their purchases. It’s our way of spreading the love and making your shopping experience even more rewarding!

Please visit here for more!

Get in touch

Have questions about your order, or a general enquiry?